Table of contents. Microsoft Store and billing help. Manage a subscription. Shipping, orders, and history. Refunds and exchanges. Authorize or troubleshoot a purchase. Payment options and updates. Gift cards and Microsoft account balances. Settings, apps, and games in Microsoft Store app.
Troubleshoot Microsoft Store app. Sales support help. Microsoft Store Windows 10 Windows 11 More Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? What can you do to fix this problem? In this post, MiniTool Software will show you some effective solutions. This is a common issue but it is annoying. You still need to use the apps on your computer.
If you are also bothered by this problem, you can try them to help you out. Some people have faced this problem that the Windows 10 store not working. This post will provide 4 useful and powerful methods to solve this problem. When you install an app from Microsoft Store, you need to make sure the Windows Defender Firewall is turned on. You can follow this guide to turn on Windows Defender Firewall on your Windows 10 computer:. If you can't find an app or you found it, but can't install it, here are some reasons why you might not see it:.
The app isn't available in your country or region. Not all apps are available worldwide. An app available in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear. Note: Lebanon Microsoft Store for consumers closed on October 28, However, customer support is still available through Microsoft Support and Microsoft products are available through our partners in the region.
Microsoft family settings might be hiding apps. Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Getting started with Microsoft Family Safety.
The app is no longer available. When an app is removed from Microsoft Store, it takes a little time for the app description page to get removed. In addition, some apps and games aren't available in Microsoft Store, but can be downloaded from the publisher's site directly. The app isn't compatible with your device. Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device.
Your PC was recently updated, but wasn't restarted. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store. Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account.
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